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Show/Hide Chat When Offline

This setting allows you to deicde whether users can see the chat box with an email contact form when you are offline. Navigate to Administration > Configuration: Scroll down the page and you will see a tick box with ‘Hide Chat When Offline’. Tick this box...

Setting up offline message alerts

When you are offline Visitors can send a message to you, which is stored in the Wave Admin Console. This article will show you how to set up an email address where you will recieve message alerts when you are offline. Please note: Emails need to be verified by Amazon...

Understanding Visitor Data

YOu can see the Visitor Data to the right of your active chat, and also in your Past Discussions: Username: This is the name the Visitor has entered in order to start the chat E-mail: This is the VIsitor’s email address which they entered in order to start the...

Managing Users

From the Admin panel click on ‘Administration’ in the top bar then click on ‘Users’: Adding a new user To add a new user click ‘Create User’ in the top right:   From here you will have several options: Type – This sets the...

Setting your status to Online or Offline

To set yourself as available to chat and allow your website viewers to contact you simply click the status button in the top right of the admin panel When you are offline you will see this red button. From the customers perspective they see a contact form. Clicking it...