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Once you have signed up for Wave you have two options:

You can ask us to install it for you. This option free to clients who have had websites built by us. If you haven’t had your site built by us we can still install it for you! Just contact us.

You can install the live chat yourself using the guide below

How to add Wave to your website:

Log in to your Wave admin panel. We will have sent you a link to this web page along with your first User login details.

Once you are logged in you will see the main Admin panel. From here click on Administration and then Configuration:

Click on JavaScript Code then select and copy all the code which is displayed. This code can be used multiple times to set up Wave live chat on any of your websites:

Where to add the code

To set live chat up accross your whole website:

Add this code to the Header or Footer code of your website. How you do this will depend on which CMS (Content Management System) you are using. If you get stuck with this please contact us.

To set up live chat on specific web pages:

Add this code to each page you would like the chat to appear. Be aware that if the customer navigates to a page where the code is not present they will not be able to continue the chat.