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From the Admin panel click on ‘Administration’ in the top bar then click on ‘Users’:

Adding a new user

To add a new user click ‘Create User’ in the top right:


From here you will have several options:

Type – This sets the privilages the user will have. Setting the type to Operator will allow you to customise this Users permissions so that you can controll their access to; Past Discussions, Enquiries & Administration. Administrators automatically have all Permissions enabled.
Username – This is the name that will be displayed in the chat to your customers.
Email – This will be used to log in.
Password – It is best practice to always use a strong password. Test you passwords here to see how secure they are:
Active – this sets whether the User is set to online or offline. This can be usefull if someone has forgotten to log off at the end of the day.