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Accessing Live Chat

Our live chat feature on has the ability to provide remote support of your computer so you can securely share your screen or allow us to remote control your computer, should we need to.

To access this facility, follow these steps…

For access to our live chat on our website. Go to and click on the live chat icon.

Fill out the short form to initiate contact with us.

Sharing Your Screen

We will now be able to invite you to give us access and remotely control your computer.  Once we have sent the request you will see this appear. Click on the ‘Share now’ link.

You will then be directed to this page, where you will be able to download the application that is needed to connect to your computer.  Once you click download, choose to ‘Run’ the application.

Once completed it will give you an option to ‘Join Session’.

Once you have clicked on ‘Join’, permission will be given for us to remote access to your computer and help you with what you need.

Once we have finished we will end the session.  Or you can simply end the session by clicking on the ‘X’ in the bottom right-hand corner.

Once the session has ended then the application will be removed from your computer.  Just follow these steps again when needed.


There is the chance that your computer won’t allow us to remotely control your computer.  This is likely because it hasn’t granted permissions for the application. Once the application has been downloaded follow these steps for Mac.

Once you have installed the application, when you open it, you might see the following appear.

This is basically telling you to change the permissions for the App. To do this first Navigate to System Preference > Security and Privacy

Choose the privacy tab at the top of the page that appears > Select Accessibility > Click on the padlock in the bottom left corner and enter your password.  Then find the Zoho app from the list on the right and check the box.

Once you have checked the box, click the padlock again to save and prevent other changes.  This will then let us have control of your computer.

For Windows, if you need to change the permissions a prompt should appear when you run the application, asking you to enter your computer’s username and password.  After you do this we will then have access.