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When you are offline Visitors can send a message to you, which is stored in the Wave Admin Console. This article will show you how to set up an email address where you will recieve message alerts when you are offline.

Please note: Emails need to be verified by Amazon Simple Email Services before email notifications will work. Please contact us to have your email verified.

Navigate to Administration > Configuration:

Scroll down until you can see the tick box for ‘Send Email Notifications’. Select the tick box:

 

This will open up the Email Notifications settings. Enter the email address to which you would like to recieve notificaitons. If a team is managing the live chat it is a good idea to use an email address which everyone can access. Sender name will display in the sent email and can be useful in filtering emails.

Once this is done scroll down and click on ‘Submit’ to save your changes.